Returns & Refunds – Ghost Gun Kits Europe

Returns & Refunds Policy – Ghost Gun Shop Germany

Last Updated: 01/02/2025

At Ghost Gun Shop – ghostgunshop.de, customer satisfaction and product quality are our top priorities. This Returns & Refunds Policy explains when and how you can request a return, replacement, or refund in compliance with German and EU consumer protection laws.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product received is defective or incorrect due to our error.

• The product is unused, in its original packaging, and accompanied by the original invoice.

• The return request is submitted within 14 days of receiving the product.

For safety and regulatory reasons, certain firearm parts may be non-returnable unless defective.

2. How to Request a Return

To initiate a return:

1. Contact our support team at info@ghostgunshop.de within 14 days of delivery.

2. Provide your order number, product details, and reason for return.

3. Our team will review the request and provide instructions for return shipping if approved.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product was damaged or incorrect due to our error.

• We recommend using a trackable courier service for your return shipment to avoid delays or lost packages.

4. Refund Process

• Once the returned product is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed within 5–10 business days using the original payment method.

• Shipping fees are non-refundable unless the error was on our part.

5. Non-Returnable Items

• Customized firearm parts or special-order products cannot be returned unless defective.

• Used or modified products are ineligible for returns or refunds.

6. Exchanges

If you received a defective or incorrect product, we can arrange a replacement or exchange instead of a refund at no additional cost.

7. EU Consumer Rights

This policy complies with EU consumer protection laws, including the right to return certain goods within 14 days of purchase (cooling-off period).

8. Contact Information

For returns, refunds, or exchange requests, please contact:

Ghost Gun Shop – Germany
Email: info@ghostgunshop.de
Address: Schulterblatt 112, Hamburg, Germany, 20357